Exchange Policy

Singapore Orders

Exchanges

Exchange requests must be made within 14 days of purchase or receipt of your online order.

Exchanges are only available for items purchased at MOTHERHOUSE Singapore retail stores or the MOTHERHOUSE Singapore online store.
Items purchased from MOTHERHOUSE Japan, MOTHERHOUSE Taiwan, Eriko Yamaguchi US, or any other MOTHERHOUSE store or website outside of MOTHERHOUSE Singapore are not eligible for exchange. Please contact the store or website in the country or region where the item was purchased.
Items must be new and unused to be eligible for exchange.
A valid receipt, order number, or warranty card must be presented.
Items may be exchanged for another item of the same or higher value. Any price difference must be paid by the customer.
No refunds will be provided.

Defective Items

If you receive a defective item, please contact us within 14 days of purchase or receipt of your online order.
We will review the condition of the item and advise you on the appropriate solution.

International Orders

Exchanges

If you wish to exchange an item purchased from the MOTHERHOUSE Singapore online store and shipped outside Singapore, please contact our Customer Service team within 14 days of receiving your order.

Items must be new and unused to be eligible for exchange.
A valid order number or warranty card must be provided.
Items may be exchanged for another item of the same or higher value. Any price difference must be paid by the customer.
No refunds will be provided.

For exchanges due to a change of mind or other customer-related reasons, all shipping costs, duties, taxes, and other customs charges associated with the exchange will be borne by the customer.

Once your exchange request has been approved, the item must be returned to Singapore. Our Customer Service team will provide you with the return instructions and address.

Import Duties & Taxes

Import duties, taxes, and other customs charges are not included in the purchase price and are the responsibility of the recipient.

If a shipment is refused due to import duties, taxes, or other customs charges, any return shipping costs, duties, taxes, customs charges, or other fees incurred as a result of the refusal will be borne by the customer.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Service team within 14 days of receiving your order.

Please provide:

Your order number
Photos of the item
A brief description of the issue

Our Customer Service team will review your request and advise you on the appropriate solution.

Exchange Availability

All exchanges are subject to product availability. If your requested item is unavailable, our Customer Service team will advise you on the available options.

Questions?

If you have any questions regarding exchanges, please contact our Customer Service team.

Email: client@mother-house.sg