Return and Exchange Policy

We understand shopping online could be difficult as the image and colour may differ from expectation. There is also the possibility that the person you’re sending the gift to have a different preference.

We would like our customers to be truly satisfied with our products as we want you to use them for a long time as life partners. We also value the craftsmanship and effort of our craftsmen as they handmade these products with their heart and soul.
In the scenario you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.

Return & Exchange In Stores
Come on down to our stores to make the refund if they are conveniently located near you.
You can also try on different bags and if you do see something you like, we can make the exchange on the spot. Approach any of our friendly staff in store for more assistance!

  • Please make sure all items are unused and still have their tags intact
  • For us to facilitate the exchange, please bring along a valid receipt or order number for your purchase
  • You may exchange to another item
    Exchange to lower value item – we will reimburse the difference in cash
    Exchange to higher value item – we require you to top up! 

Your return must be made within 14 days from the date upon receiving the product in new, unused and original packaging condition.