Exchange Policy
Exchange Policy
Your exchange must be made within 14 days from the receipt/order date.
Your exchange must be made within 14 days from the receipt/order date.
- Exchange can be done only if your purchase is made in Singapore Motherhouse retail outlets and Singapore online website.
- Please note that items purchased overseas (including Japan, Taiwan, and the US) are not eligible for local exchanges and must be processed directly through the respective country of purchase.
- Visit any one of our stores to make an exchange, and feel free to approach our friendly staff for more assistance.
Global Websites
- Japan : https://www.motherhouse.co.jp
- Taiwan : https://motherhouse.tw
- US : https://erikoyamaguchi.co
Terms and conditions
- Items must be new, unused and still have their tags intact
- A valid receipt or order number is compulsory to facilitate an exchange.
- You can exchange your item for a similar value or Top-up the difference
- No refunds
As featured in
MOTHERHOUSE GLOBAL PRESENCE
50+
STORES ACROSS JAPAN, SINGAPORE & TAIWAN
10
COUNTRIES around the world
4
ONLINE STORES (JAPAN,SINGAPORE,TAIWAN & US)
151.8K+
SOCIAL MEDIA FOLLOWING
TOKYO FLAGSHIP
Akihabara/Asakusabashi district, Tokyo
SINGAPORE FLAGSHIP
Suntec City, Singapore
TAIPEI FLAGSHIP
Zhongshan District, Taipei
ACCEPTED PAYMENT METHODS
